The Challenge NMCH recognised patient experience as a business-critical KPI and needed a fit-for-purpose platform that could integrate with its HIS and trigger immediate, line-of-business specific alerts when intervention was required. The Solution PXM The Results Converge implemented PXM to help NMCH monitor and manage patient experience in real time. The platform integrates directly with the hospital’s HIS, captures and…

The Challenge NMCH needed an incident management platform designed for the specific governance and operational requirements of a children’s hospital. The organisation required controlled access, stronger management oversight, clear reporting, and a structured process to ensure incidents were identified, escalated, and resolved promptly. The Solution IMPI The Results Converge implemented IMPI as a compliant incident management platform tailored to a…

The Challenge A 200-bed specialist hospital required the urgent go-live of an alternative electronic records management capability within an existing and evolving healthcare systems environment. The implementation had to be delivered within a highly compressed timeframe, while maintaining operational continuity, supporting integration with surrounding systems, and avoiding unnecessary recapture of information. Additional complexity arose because surrounding systems and infrastructure were…

The Challenge The hospital’s SAP ECC6/ISH and i.s.h.med landscape had been destabilised by a poor initial implementation that introduced unnecessary custom ABAP code instead of using standard SAP functionality. As a result, the organisation struggled to produce accurate financial results, reliable reporting, and mandatory government compliance outputs. The Solution Converge Solutions replaced the incumbent partner and, working closely with the…