NMCH recognised patient experience as a business-critical KPI and needed a fit-for-purpose platform that could integrate with its HIS and trigger immediate, line-of-business specific alerts when intervention was required.
READ MORENMCH needed an incident management platform designed for the specific governance and operational requirements of a children’s hospital. The organisation required controlled access, stronger management oversight, clear reporting, and a structured process to ensure incidents were identified, escalated, and resolved promptly.
READ MOREA 200-bed specialist hospital required the urgent go-live of an alternative electronic records management capability within an existing and evolving healthcare systems environment. The implementation had to be delivered within a highly compressed timeframe, while maintaining operational continuity, supporting integration with surrounding systems, and avoiding unnecessary recapture of information.
READ MOREConverge Solutions replaced the incumbent partner and, working closely with the hospital, introduced a structured approach by auditing all outstanding issues, prioritising the most critical ones, and building a managed resolution roadmap aligned to both operational and compliance outcomes.
READ MORE